|
Faculty, staff, and students want better wireless internet. They don’t care how Wi-Fi is improved, just that it is. Upgrade wireless coverage, speed, and uptime in order...
|
|
|
The service desk is the face of IT. User satisfaction with IT in finance and insurance is largely influenced by the quality of the customer service the service desk...
|
|
|
Finding the right balance between security and privacy is difficult for K-12. IT is responsible for protecting faculty, staff, and students, but must do so while...
|
|
|
Data is changing the manufacturing industry. Organizations are harnessing data insights to improve operational efficiency, supply chain and logistics, customer intimacy,...
|
|
|
Don’t waste resources on failed health information technology initiatives. Build a robust stakeholder and change management program to improve technology adoption outcomes.
|
|
|
Use Info-Tech's Maintenance Policy to define how system maintenance procedures will operate.
|
|
|
Executive decision makers are increasingly frustrated by the lack of timeline commitment coming from Agile projects. The leaders are reclaiming their ability to do their...
|
|
|
Offboarding is an emotional roller coaster. Regardless of cause or reason, people will be upset. Leverage Info-Tech’s best practices and consult with HR to establish a...
|
|
|
Small enterprise IT has been slow to adopt cloud technologies due to security concerns. Don’t let potential risks derail your efforts to optimize, expand, and transform...
|
|
|
The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
|
|
