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Discussion Summary: Info-Tech LIVE Las Vegas Manufacturing Industry Roundtable Info-Tech’s Industry Roundtable for Manufacturing generated real-life insight about the key issues facing your peers in this particular space and what IT leaders are...
Info-Tech’s Virtual Industry Roundtable for Manufacturing: What Your Peers Had to Say Info-Tech’s Virtual Industry Roundtables for Manufacturing generated real-life insight about the key issues facing your peers in the space and what IT leaders are trying...
IoT-Enabled Preventive Maintenance: Ready or Not, Here We Come! The promise of the internet of things (IoT) connecting thousands of devices and producing a great deal of information that potentially would change the way the...
Establishing a Balanced Scorecard for IT Performance in the Manufacturing Industry Is an Important Complement to IT Strategy The IT balanced scorecard must go beyond the usual IT metrics. To be most effective, the IT balanced scorecard must demonstrate the value IT provides and reflect...
IT/OT: To Converge or Not To Converge? The internet of things (IoT) allows many devices that traditionally operated in standalone mode to be connected, blurring the lines between operational technology (OT)...
Attract and Retain the Right Talent for Your Service Desk As the competition for talent grows, organizations are devising new strategies to attract and retain qualified IT professionals. This case study discusses the challenges...
Intelligent Swarming: Using Animal Behavior to Change Our Approach to Service Support Intelligent swarming takes a collaboration-based approach to service support, allowing mature service desks to break down silos once and for all, improve end-user...
Microsoft’s Ignite Announcements Take Direct Aim at the Competition Microsoft’s Ignite conference speaks to enterprise developers and IT teams, and this year’s event is making waves with a slew of new product announcements aimed squarely...
The Great Divide: Overcoming the IT-OT Conflict Built on conflict and misalignment, the relationship issues between information technology and operational technology teams in the manufacturing industry have a long...
The Artificial Intelligence Wave and Reshoring Organizations need to explore the relationship between automation and reshoring. While there is no clear causative relationship today, your organization should monitor...

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