Hospitality

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Look Inwards, Not Outwards With Robust Housekeeping Automation At its core, the hospitality industry is guest-centric. But looking inwards at streamlining internal processes carries the potential to leverage enormous benefits....
Bedbugs Aren't the Only Thing That Can Ruin a Hotel's Reputation; Make Data Security a Priority The hotel industry has had a number of high profile breaches since 2014, and has had the second highest number of data compromise attacks. These attacks are no longer...
It’s Time to Raise the White Flag on the Direct Booking War Major hotel chains announced direct booking as a key strategic focus last year. Yet recently published research reveals that the amount of commission paid by hotel chains...
Hoteliers Must Deliver a Holistic, Connected In-Room Experience for the Modern Guest In-room digital technologies presents an opportunity for hoteliers to provide unique and superior experiences for their guests. Using the right combination of in-room...
Smarter Skimmers Have Hit Gas Stations; Is Your Hotel Next? Skimming is still a major threat to the hospitality industry and with new, smarter skimming devices and malware, your hotel could be sending hackers your customers’...
Seasonal Employees Need Full-Time Security Training Hotels, casinos, and restaurants are a hot bed of credit card, personal, and other sensitive data that criminals find very attractive. Due to the seasonal nature of the...
Your Hotel’s Experience Begins Online Currently, an astonishing 87% of millennials base their travel plans on content posted by their social media network. Therefore, your customer’s experience begins online,...
IoT is Revolutionizing the Hotel Room The Internet of Things (IoT) is a rising trend that is disrupting various industries, including the hospitality industry. Connected homes are expanding at a rapid 31%...
Why Hospitality CIOs Should Care About the Connected Smart Home IoT-connected smart-home technologies are maturing and with increased adoption, your hotel guests will soon be expecting them in their guest room too. CIOs are uniquely...
Hotels Need to Lock Down Their Point-of-Sale Systems Now, Before It’s Too Late True or False? POS systems are secure upon set-up. FALSE: weak passwords, improper system set-up, insecure remote access, unpatched software, untrained employees, missing...

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