Higher Education
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Types of Content
Problematic IT Processes for Universities – Performance Measurement, IT Governance, and Organizational Change ManagementInfo-Tech’s IT Management & Governance Diagnostic provides industry-level insights on the challenges of IT departments. We use a concept known as “service gap” to compare... |
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Balancing Security and Convenience at Universities: Apple Introduces Student IDs to Apple WalletApple incorporates its near-field communication (NFC) technology with identity access control platforms to offer mobile Student IDs to select universities. |
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Build the Next Generation of Cybersecurity Professionals by Teaching Students Criminal Mastermind TechniquesEthical hacking is not taught enough is schools due to the inherent ethical concerns of teaching students how cybercriminals break into and abuse corporate systems. A... |
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Make the Most of Your Service Desk Software: Lessons From Higher Education (Part 1)The organizational culture of higher education matters. Not all service management standards, protocols, and strategies will be suited for the cultural environment of... |
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Make the Most of Your Service Desk Software: Lessons From Higher Education (Part 2)Analysts and end users find entering and maintaining ticket data on existing service desk software simply too difficult. In this the second note of the series we focus... |
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Make the Most of Your Service Desk Software: Lessons From Higher Education (Part 3)Inadequate ticket descriptions are another common frustration that we hear from higher education clients during Standardize the Service Desk engagements. Education and... |
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Drive Stakeholder Engagement With a Dedicated CRM PlatformMany educational organizations mistakenly believe CRM platforms are only for the commercial realm, that Student Information Systems are able to stand on their own for... |
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Get a Security Incident Response Plan on Your SyllabusEducational institutions are a sweet spot as valuable, yet vulnerable, targets for cybercrime. Taking time to prepare formally for responding to security incidents will... |
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Make the Most of Your Service Desk Software: Lessons From Higher Education (Part 5)Frustrated service desk managers in higher education often complain that automation features in their service desk software don’t work right. This fifth and final note in... |
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Make the Most of Your Service Desk Software: Lessons From Higher Education (Part 4)This fourth note in a series examining challenges that prevent higher-education clients from taking full advantage of their service desk software focuses on frustrations... |
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