Professional & Technology Services

Google Updates Improve Speech Recognition for Contact Center AI

Google has launched several updates for its Contact Center AI product, improving speech recognition accuracy by 40%.

Hacker Compromises Data of 106 Million Capital One Customers

A hacker has compromised 106 million Capital One customers after a data breach. But the real story might be less to do with cloud security itself and more to do with...

Microsoft Offers New Licensing Options With Windows Virtual Desktops

Azure-based Windows Virtual Desktops are Microsoft’s next generation of VDI licensing options. Does the cost justify the benefit?

IDC Identifies 2019 Leaders in UC&C Market

International Data Corporation’s 2019 report identifies four vendors as leaders in the unified communications and collaboration market: Avaya, Cisco, Microsoft, and Mitel.

Start-up Swit Raises $6 Million in Seed Funding

Swit raises $6 million in additional seed funding to support its rapid growth in the team collaboration app market.

Swit – Who Are They and What’s Next?

This brief provides a snapshot of start-up Swit, a team collaboration suite.

Latest Zoom Updates

The collaboration and video conferencing software company Zoom has announced new updates to its platform.

Welcomed Training Provided by BigID

BigID launches a certification program, aimed to help users, administrators, and organizations demonstrate compliance.

Apple Rushes to Fix Zoom Security Flaw

Apple has delivered a silent update to Macs, rectifying a security flaw in its Zoom web-conferencing service.

Canadian Law Firms Collaborate With OpenLaw on the Ethereum Platform to Automate M&A Escrow Agreements

Even though Ethereum’s co-founder Vitalik Buterin thinks the term “smart contract” is a misnomer for the technology he helped build, a pilot project by Canadian law firms...

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