Avaya in Talks With RingCentral to Form Joint Venture

Avaya moved away from the idea of being acquired following news that it is in talks to partner with RingCentral.

Cisco Announces Intent to Acquire CloudCherry

Cisco has announced its intent to acquire CloudCherry, boosting its contact center portfolio.

Avaya Announces New Contact Center as a Service Platform, IX-CC

Avaya has announced its next generation Contact Center as a Service (CCaaS) platform titled “IX-CC,” marking the company’s move toward a cloud-based subscription program.

Slack and Zoom Increasing in Popularity With Office 365-Subscribed Organizations

A new Otka report found that both Slack and Zoom are increasing in popularity with organizations who have Office 365 licenses, despite their having access to Microsoft Teams.

Qubie 2.0 Released for Microsoft Teams

Questback has released their Qubie 2.0 team performance app for Microsoft Teams.

TechSee Unveils World’s First AI-Powered Visual Recognition

TechSee has released the world’s first AI-powered visual recognition for contact centers, which identifies and detects problems with a product model via images submitted by...

Monday.com Raises $150 Million

Monday.com raises $150 million in a series D funding round, and is now valued at $1.9 billion in the team collaboration marketplace.

Microsoft Retiring Skype for Business Online in 2021

Microsoft has announced that Skype for Business Online will be retired on July 31, 2021.

Interview: Josh Lee, CEO of Swit

In this note, I interview CEO Josh Lee of Swit. Areas covered include: why Swit fills a gap in the marketplace, Swit’s competitive advantages, Swit’s security governance,...

Global Unified Communications Market to Be Worth $167.1 Billion by 2025

The global unified communications market will have an anticipated worth of US$167.1 billion by 2025.

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