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Applications

Implement a Transformative IVR Experience That Empowers Your Customers

IVR approaches are being reimagined across industries as the desire to improve the customer experience becomes a primary focus. Use this deck to...

Infrastructure & Operations

Design Your Cloud Operations

Assess your current cloud maturity and your readiness and fit for new ways of working involved in cloud operations. Design a cloud...

Industry Coverage

Support a Data-Driven Student Retention Program

Identify the student retention goals of the institution. Assess the challenges that end users face with their technology, as well as any issues...

Industry Coverage

Public Health Practice Business Reference Architecture

An industry reference architecture comprises tools, templates, and a validated view of public health business capacity and capabilities that help...

CIO

Mitigate Key IT Employee Knowledge Loss

Effective knowledge transfer mitigates risks from employees leaving the organization, and is a key factor driving innovation and customer service.

Security

Build a Service-Based Security Resourcing Plan

The blueprint will help you to define your security roles, service offerings, estimate service demand, and determine required FTEs.

Infrastructure & Operations

Engineer Your Event Management Process

Reduce response times to solve (potential) incidents when system performance degrades. Build an event management practice where infrastructure...

Security

Build an Effective Data Retention Program

This research will help you to determine data retention requirements, create a retention schedule, identify at-risk data, and manage manual data...

Applications

Get the Most Out of Your SAP

An SAP system is one of the most expensive software purchases a company will make. It is essential to the organization and therefore usage of the...

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