IT Service Management Selection Guide

Regardless of organization size, there are benefits to having an ITSM solution that allows you to mature processes and continually improve your IT Operations practice....
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IT Service Management Selection Guide – Executive Brief

Read our Executive Brief to find out why you should build a business case to help define requirements when choosing ITSM solutions, review Info-Tech’s methodology, and...

IT Service Management Business Case Template

Use this template to create a light business case to gain buy-in and define goals, milestones, and use cases.

IT Service Management Selection Guide – Phases 1-2

Use this blueprint to build your business case and define requirements to find an ITSM solution to meet your immediate and future needs.

Sample Enterprise Services

Define your services and their categories by using this pool of services.

Release Management Standard Operating Procedure

The release and deployment standard operating procedure (SOP) should be used to establish and document a formal release and deployment management process at your...

Stabilize Release and Deployment Management – Phases 1-4

Organizations are struggling to keep current with the constant release of new deployments, patches, and updates. Use this blueprint to help you assess gaps in your...

Release Management Maturity Assessment

This tool can be used to identify gaps in your release and deployment management process to guide improvements and measure success.

Service Design Tools and Methods

Organizations are complex and have multiple stakeholders involved in the delivery of a service. In a public sector organization, for example, there are end users,...

Service Management Maturity Assessment Tool

Use this tool to assess your current overall service management maturity level, as well as percentage of completeness for individual processes.
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