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A step-by-step methodology to envision the future of service management and ITOps, assess the current state, and develop a roadmap to align IT initiatives to organizational...
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This tool leads you though an assessment, then, based on your responses, identifies areas you should focus on to encourage service-enabling behaviors in your organization.
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Use this Excel-based workbook as a planning tool to build your roadmap to transform your service capabilities in line with Exponential IT goals.
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This template contains several exercise templates to help you build a compelling service management roadmap and communication slide.
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Develop a holistic, integrated vision for IT operations and service management practices in alignment with your organization’s greater goals.
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This Excel-based workbook contains a customizable library of AI use cases and a framework for identifying and prioritizing the ones most relevant to your ITSM challenges...
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Understand the value of experience and measure it to drive success. Learn what to consider with your Experience Level Agreement (XLA) to achieve better outcomes for your...
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Use this Powerpoint template to communicate your service strategy and roadmap to key stakeholders.
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Use this blueprint to define and plan your journey to realizing Exponential IT for service management.
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Define your services and their categories by using this pool of services.
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