Service Management
Topics
Types of Content
Create a Service Management and IT Operations Strategy – Phases 1-3A step-by-step methodology to envision the future of service management and ITOps, assess the current state, and develop a roadmap to align IT initiatives to organizational... |
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Service Catalog Roadmap ToolA visual planner to sequence tasks, track gaps, and guide implementation. |
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Create an IT View of the Service Catalog – Phase 3: Identify Underpinning ServicesThis phase of the blueprint will introduce a method for finding underpinning supporting technologies and documenting them appropriately for use in the catalog. |
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Service Catalog Strategy DocumentA PowerPoint-based framework for building a custom service proposal to communicate and market your catalog. |
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Service Catalog Design ToolA ready-made service catalog that accelerates catalog setup and surfaces meaning insights. |
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Fast-Track Your Enterprise Service DesignIT has a unique ability to see connections across the organization and how information flows through its systems. That makes IT ideally positioned to lead service design –... |
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Service and Operations Strategy AssessmentAn easy-to-use Excel workbook allowing an extensive self-assessment of your integrated operational practices. |
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Integrated Customer Journey BlueprintAn Excel-based template that deftly aligns the three layers of your service: customer, business, and operational. |
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Service and Operations Task Planning and Role Assignment ToolAn Excel-based template to document and prioritize activities. |
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Enterprise Service Proposal Document TemplateA valuable PPT template to build a clear, compelling statement of your service’s purpose and value to help land approval and funding for it. |
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