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Read our concise Executive Brief to find out why you should move towards enterprise service management, review Info-Tech’s methodology, and understand the four ways we can...
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This template will help you create an executive buy-in presentation based on the blueprint, Develop a Plan to Pilot Enterprise Service Management.
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Determine the potential benefits of implementing a service catalog and what opportunities it would afford you.
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This tool helps identify the organization's strengths and weaknesses in culture, governance, skills, and tools with respect to enterprise service management. Use the...
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This tool will help you identify action items needed to improve your organization's culture, governance skills, and tools with respect to enterprise service management. Use...
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This tool will help you combine the various activities throughout the blueprint, Develop a Plan to Pilot Enterprise Service Management, to create an action plan for...
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This template will help you create customer personas and customer journey maps for your prioritized services.
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Use this template to create a light business case to gain buy-in and define goals, milestones, and use cases.
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Regardless of organization size, there are benefits to having an ITSM solution that allows you to mature processes and continually improve your IT Operations practice....
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This template will help you create a general communications presentation based on the blueprint, Develop a Plan to Pilot Enterprise Service Management.
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