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This tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders.
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This tool will help you assess the current organizational change management capabilities in your organization.
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Use this tool to identify which stakeholders to engage when working on the service management integration.
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Understand how service management integrates with Agile software development practices and how to solve the most common challenges to work efficiently and deliver...
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The Security Service Design Workbook comprises all the tools and templates used as part of our process to design the differentiated service offering and standardize the...
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Follow the structure in this tool to list, define, and align your IT services.
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This tool leads you though an assessment, then, based on your responses, identifies areas you should focus on to encourage service-enabling behaviors in your organization.
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Use this tool to document your user-facing IT services including their technical components. The tool lists sample services as examples.
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This tool helps identify the organization's strengths and weaknesses in culture, governance, skills, and tools with respect to enterprise service management. Use the...
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This tool will help you identify action items needed to improve your organization's culture, governance skills, and tools with respect to enterprise service management....
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