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Develop the right service metrics to tie IT service performance to business value and user experience. This will enable immediate stakeholder value and reinforce...
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Organizations continue to underestimate the role of IT during M&A integration. Use the steps in this blueprint to kick-start your IT integration effort.
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Get off to a head start by identifying M&A business objectives and designing the IT end-state vision accordingly.
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Kick-start the discovery of each IT domain in both organizations and design the resultant state.
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During discovery, identify operational imperatives and quick-wins to maintain business function while capturing synergies.
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Following discovery, build an integration roadmap to achieve the technology end-state.
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Your workforce is more than the jobs you have. For a holistic picture, you need to consider your organization’s culture, competencies, and potential.
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The Identify and Define Enterprise Services phase will help you target enterprise services offered by your IT team. They are offered to everyone in the organization and...
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After completing this phase, you should have identified all services IT offers to each LOB or functional group. Each group should receive different services and display...
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Completing the services definition chart will help your business pick which information you want to include in the catalog. This phase also prepares your catalog to be...
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