Strategy & Governance - Briefs and Notes

The AI Customer Experience Revolution Is Underway

​We are on the cusp of a customer experience revolution. AI is the future – it is automated and personalized, combining automation with the human touch that we have all...

Understanding How DevOps, DataOps, MLOps, and/or AIOps Ignite Your Exponential Business Growth

​Automated operational processes (Ops) are increasingly driving efficiency, speed, scalability, innovation, and other major benefits for organizations. DevOps, DataOps,...

The EU AI Act: What Is It and Why Does It Matter?

​Explore the importance and impact of the EU AI Act. Organizations within its purview will need to prepare to comply with the Act. Effective compliance will require a clear...

Use Chaos Theory to Remember the Limits of AI

​It can be easy to think AI can accomplish anything, but there are fundamental limits to its potential. Understanding the basic ideas behind chaos theory can help you...

The State of Quantum-Resistant Cryptography

​With the threat of Q-Day fast approaching, organizations must decide when to move away from conventional algorithms and adopt quantum-resistant cryptography. In deciding...

'Cylinders of Excellence' or 'Splendid Silos of Isolation'?

​IT is a team sport, and adversarial relationships between central and distributed IT are unproductive. Historically, organizations have vacillated between centralizing or...

AI Mind Reading: It’s Not Coming … It’s Already Here

​Brain-machine interfaces and neuroprosthetics have been here for over a decade, but just this year AI mind reading became a technology trend, mostly due to Neuralink’s...

Can I Trust a Gen AI Chatbot With My Customers?

​Gen AI-enabled customer-facing chatbots can be a valuable tool, but their use comes with pitfalls for an unprepared organization. It’s imperative to keep a human in the...

Implement an Adaptive System for IT Financial Management Keynote

Learn how to adopt an agile IT financial practice ready for the future of Exponential IT.

Are We There Yet? The Importance of a Clear Guiding Star for Your Team

We are all on a journey. As we continue to evolve toward Exponential IT, leaders in IT need to create a driving message or mission to align their team and their...
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