Implement AI for Customer Experience

AI’s unprecedented capabilities have the potential to redefine how organizations connect with their customers – for better and for worse. With the right strategic...

LoyJoy Case Study: How AI Enhances Customer Engagement Using Chatbots

How AI enhances customer engagement using chatbots.

AI Transformation Brief – June 2025

The latest AI announcements from the AWS Washington Summit 2025, Microsoft Build 2025, Google I/O, DeepSeek, and Apple Worldwide Developers Conference.

Five Key Takeaways From Info-Tech LIVE 2025

Explore a recap of key insights shared during Info-Tech LIVE 2025. From embracing bold leadership and continuous learning to navigating the complexities of AI and making...

Build or Buy? The AI Vendor Landscape in IT 2025 Keynote

Organizations are eager to adopt generative AI, yet success remains elusive. Learn how you can leverage the Info-Tech AI Marketplace to guide your decision-making process.

Transform IT, Transform Everything Keynote

Review this keynote presentation from Info-Tech LIVE 2025.

Transform IT, Transform Everything

Learn more about leveraging exponential technology to meet socio-political and cultural uncertainty head on and explore other transformative insights on Exponential IT in...

AI Marketplace: Customer Experience

​AI is fundamentally transforming how organizations engage with their customers. Explore how to unlock AI-powered customer experience with practical AI applications to meet...

Build an AI Strategy Around Your Use Cases 

Organizations looking to embrace AI often lead with a technology-first agenda, expecting to determine use cases later. Learn why this approach sets organizations up for...

“If a Report Falls in the Forest and No One Reads It…”

The problem is not that some reports are always useless, it is that they are only sometimes useful. Explore how AI and a practical framework for topic modeling can help you...
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