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A checklist outlining the steps to organizational change.
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The role of the Chief Risk Officer is to directly assess and holistically manage all aspects of risk brought to bear on the enterprise by IT security and...
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Job description for the Business Capabilities Architect role.
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Often times in IT useful Excel tools can be used to make better decisions and save time or money. Info-Tech has produced a useful set of IT tools in Excel to help with a...
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Use this dashboard to track your quality management metrics.
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Use this tool to assess your current overall service management maturity level, as well as percentage of completeness for individual processes.
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The Services Definition Chart is where it all comes together. This chart is to be embedded into the final service catalog. It should include only information relevant to...
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A value-driven approach to digital transformation that allows you to identify what aspects of the business to transform, what technologies to embrace, what processes to...
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This example will show you a completed IT strategy document.
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Organizations must have a clear understanding of their IT services and how IT delivers them. Use the structured guidelines within this blueprint to help you document the...
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