Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phase 1: Position the Quality Program

Hold a positioning working session to focus the program around business needs, create solid targets, and create quality champions to get the job done.

Design & Build a User-Facing Service Catalog – Phase 1: Launch the Project

The Launch the Project phase will walk you through completing Info-Tech's project charter template. This phase will help you build a balanced project team, create a...

Kick-Start IT-Led Business Innovation Storyboard – Phases 1-4

Start facilitating innovation to advance the reputation of IT and gain reputation as a true strategic partner.

Build a Strategic Workforce Plan – Phase 1: Initiate the Project

Begin your strategic workforce planning project by identifying goals and metrics, and drafting a project charter.

Mitigate Key IT Employee Knowledge Loss Storyboard

Use this tool to define a specific process for managing security incidents and reducing their effects on the organization. Through effective knowledge transfer, minimize...

Build a Strategic IT Workforce Plan – Executive Brief

Read this Executive Brief to discover how Info-Tech can help you build a strategic workforce plan for IT.

Resource Management Strategy

Use this template to record your resource management strategy decisions.

Sample LOB Services – Industry Specific

This is a template of common services provided by IT organizations within certain industries. It is designed to get you thinking about other common services offered...

Analyst Insight: Managing Stakeholder Relationships for Small Enterprises

Info-Tech analyst, David Yackness, shares his insights on managing stakeholder relationships for small enterprises.

Sample Enterprise Services

Define your services and their categories by using this pool of services.
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