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Read this Executive Brief to understand how to implement an IT chargeback program at your organization. Identify and define your user-facing IT services, allocate IT...
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Read this executive brief to understand how Info-Tech's process can help you extend your user-facing service catalog.
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Read this Executive Brief to understand the purpose and benefits of understanding the business context.
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Read our concise Executive Brief to find out how to effectively apply strategic foresight, review Info-Tech’s methodology, and understand the four ways we can support you...
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This blueprint will help you develop a roadmap for your service management program.
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Read this Executive Brief to understand the importance of effectively managing organizational design changes.
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Read our concise Executive Brief to find out how implementing an OCM strategy through the PMO can improve adoption of project outcomes and maximize project benefits.
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Leverage this research to use when understanding how and where your company can improve when it comes to specific areas IT operations, based on the performance of other...
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Understand why a benefits realization process will enable IT to be perceived as a strategic partner instead of as a cost center.
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Supporting the technological needs of public administrations is difficult. Maintaining high levels of IT service and support is even more challenging without adequate...
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