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Web-based customer service is a critical component of customer service strategy that both private and public sector organizations and their customers rely on every day. A...
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Using the open-source model for the enterprise application needs of the organization requires careful preparation in terms of process, people, and technology. Follow...
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A carefully evaluated and documented roster of training options greatly facilitates the training planning process. Build a program guide to act as a quick reference for...
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Just because project benefits are not quantifiable does not mean that the project is not worth pursuing. Create a business case that concentrates on resolving a pressing...
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IT professionals who are interested in outsourcing application development, maintenance, or helpdesk services offshore have many geographic locations to choose from....
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Testing tools are crucial for systematic and thorough unit testing. However, these tools can be expensive for small and medium sized IT shops. Save money and be confident...
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Finding an automated functional testing tool that suits the QA team's needs can be a confusing and complicated task. Sorting through vendors and product features quickly...
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Keep vendor evaluations objective with Info-Tech's Enterprise Content Management (ECM) Evaluation and RFP response tool, and put hard numbers behind ECM vendor claims.
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Leverage the Master Data Record Tool to catalogue systems within the organization to help you determine with which data set you should begin your MDM initiative.
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Info-Tech recently conducted several surveys for our research projects. This document is a high level summary of those results and an introduction to the resulting research.
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