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Take a business process management (BPM)-centric approach to model the desired future state of your customer service IT systems. Then develop an overall IT systems strategy...
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IVR approaches are being reimagined across industries as the desire to improve the customer experience becomes a primary focus. Use this deck to learn the proper strategies...
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Enable marketing, sales, and customer service teams by successfully choosing and implementing a suite for customer relationship management.
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Marketers only have 7 seconds to capture a visitor's attention but often don't realize that the space between competitors and their company is that narrow. They often miss...
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An SAP system is one of the most expensive software purchases a company will make. It is essential to the organization and therefore usage of the ERP needs to be maximized.
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Workday is expensive, benefits can be difficult to quantify, and optimization can be difficult to navigate. Take a proactive approach to continually monitor and optimize...
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Firms are investing in modern release practices (including continuous integration and delivery) based around product ownership, Agile, and DevOps. They continue to see...
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Organizations are under pressure to align the value they provide with the organization’s goals and overall company vision. In response, they are moving to product-centric...
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Low- and no-code promises enticing benefits, but they come with caveats. Without the right training, adoption plan, and governance structure for low- and no-code, IT will...
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Application development represents the core of an organization’s ability both to innovate and to support its existing client base. To balance these two functions...
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