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This project charter will help you define the CXM project and lay the foundation for all subsequent project planning. Use this template to effectively communicate project...
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This phase of the blueprint, Build a Strong Technology Foundation for Customer Experience Management, will help you gather strategic requirements to inform the design of...
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This tool helps you outline and prioritize your customer experience management goals and link their relevance and value to APQC-based processes.
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Answer the questions in the CXM Portfolio Designer geared at understanding your needs for marketing, sales, and customer service enablement.
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This phase of the blueprint, Build a Strong Technology Foundation for Customer Experience Management, will help you create a CXM initiatives roadmap and prioritize...
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Use this tool to assess your maturity and fit for a CSM solution.
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Use this tool to support your business in conducting an objective evaluation of the CSM vendors being considered for procurement. Consider each suite's functional...
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Use this template to support your business's evaluation of vendors and their solutions. Provide vendors with scenarios that prompt them to display not only their...
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A project charter serves several important functions. It organizes the selection and procurement project so that you can make efficient and effective resource allocation...
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The Ottawa-based e-commerce company’s IPO at $17 (U.S.) per share raised $131 million.
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