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Subscription management solution offers the ability to manage customers' subscriptions and provide support throughout their lifecycle.
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The client portals come in three major types: B2B E-commerce platforms, B2B customer portals, and B2B partner portals.
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CRM solutions for higher education provide the ability to track the student experience from end-to-end. These platforms also typically provide augmented capabilities for...
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Legal practice management software is a platform of capabilities for enabling in-house legal teams and law firms to manage client relations. Core features include case...
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Loyalty Management software enables organizations to identify (potential) repeat customers, set up and run loyalty programs, and send rewards or incentives to drive...
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A helpful discussion and resources covering restaurant POS vendors and best practices.
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The acceleration of ecommerce has cemented Customer Service’s digital future. Use this research to build IT’s strategy for supporting Customer Service and enhancing the...
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This tool serves to outline and prioritize your customer goals and link their relevance and value to your Customer Service processes. It provides a list of customer...
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This tool will help you holistically assess multiple aspects of Customer Service-related IT assets. The outputs of the tabs in the tool will either serve as input for...
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Determine whether marketing management suite (MMS) technology is right for your organization. Find your use case and select an appropriate marketing solution by utilizing...
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