|
Take a business process management (BPM)-centric approach to model the desired future state of your customer service IT systems. Then develop an overall IT systems...
|
10
|
|
Enable marketing, sales, and customer service teams by successfully choosing and implementing a suite for customer relationship management.
|
6
|
|
Not everyone’s customer service needs are the same. These needs drive out different categories and niches within the customer service management (CSM) software market...
|
4
|
|
This blueprint will help you develop a technology strategy for customer experience management and adopt best practices for managing your organization’s customer-facing...
|
4
|
|
Sales support is a critical mandate for IT organizations. As the area of the organization that “brings home the money,” Sales must be equipped with the applications,...
|
1
|
|
Determine whether marketing management suite (MMS) technology is right for your organization. Find your use case and select an appropriate marketing solution by utilizing...
|
1
|
|
The devil is in the details: ensure you have a strong roadmap of enabling applications and technologies to support the enterprise digital strategy once it has been created.
|
1
|
|
This blueprint reviews Info-Tech’s business-centric definition of augmented reality, as well as the technology’s key benefits and how it will impact a variety of...
|
1
|
|
This blueprint reviews Info-Tech’s definition and the scope of the Internet of Things (IoT) and highlights three enterprise use cases for IoT across proactive customer...
|
1
|
|
This blueprint will help you assess if using text messaging channels is a prudent avenue to provide your customers with real-time service and support.
|
|
