Unified Communications (UC) offers organizations the opportunity to reduce communication lag between users and consolidate disparate business communication technologies. In order to take full advantage of UC, it is necessary to develop a good understanding of the technology. Assess your organization's fit with a UC platform by understanding the drivers for implementing UC and the potential benefits and challenges associated with this technology.
While the term encompasses many different ideas,UC essentially groups common business communication tools and makes them available through a single client. This substantially reduces the number of tools that users must interact with and represents a significant opportunity for businesses to streamline their communications, realizing significant efficiencies and productivity increases.