Template/Policy

The IT new hire business case will help you to make a more informed hiring decision.

Solution Set

Adoption of the cloud has seen incredible growth in the last year, and has passed a tipping point. The impact of adoption will be experienced throughout IT.

Template/Policy

Use the ERP Business Case Template and work with business units to develop an appropriate justification for ERP projects.

Tool

Each organization will have different priorities for the use of Software Assurance (SA). Use this tool to calculate the true dollar value of SA to build your business case for or against SA in your organization.

Tool

When evaluating whether to replace a legacy system, focus on business risks and benefits, since in the end, it will be a business decision. Examine risks to productivity, expected costs, and the benefits that the new system will bring to the...

Solution Set

HR Management is a mature and stable technology. This can be both good and bad. There's no wrong selection decision, but there's no clear winner either.

Video

Enterprise architecture is a discipline made up of frameworks, methods and tools that help organizations of all sizes chart a course away from unnecessary costs due to systems and process duplication in the entire organization. EA focuses on...

Tool

The current release of SharePoint 2010 poses the question to IT leaders whether to upgrade from the current version of SharePoint or wait. Leverage this tool to determine if organizational needs warrant an upgrade immediately or if the current...

Note

Enterprise content management is a marketing concept turned information management strategy that has landed on the desks of IT managers everywhere. SharePoint answers the call for ECM, but may not be right for every situation. If your...

Tool

IT leaders implementing SharePoint need to determine which version is appropriate for their organization. Leverage Info-Tech's decision tool to determine if Windows SharePoint Services or Microsoft Office SharePoint Server is best suited to the...

Just because project benefits are not quantifiable does not mean that the project is not worth pursuing. Create a business case that concentrates on resolving a pressing business need and attach real costs and consequences to not moving forward.

Defining IT value can seem daunting, but IT leaders of small enterprises must not oversimplify the IT value-measuring process. Understand that in the IT context, value means more than a simple list of benefits. IT leaders must take the time to...

Application outsourcing provides a number of benefits, such as the ability to gain access to specialized expertise and to deliver applications under tight timelines. A recent Info-Tech survey found that IT departments of any size can achieve...

A recent Info-Tech survey found that IT departments of all sizes make use of the benefits of application outsourcing, such as the ability to gain access to specialized expertise and to deliver applications quickly under tight timelines....

After the decision has been made to implement a Unified Communications (UC) platform, organizations must prepare their end users for the change. If employees are properly prepared for the migration to UC, the end users' learning curves and their...

Unified Communications (UC) is a relatively new technology that is frequently misunderstood by IT leaders. UC represents a significant opportunity for companies seeking to improve the way in which they communicate. Use this note to determine if...

Tool

Signing a Microsoft Software Assurance (SA) contract without using the valuable benefits associated with the agreement is common among many small enterprises. Maximize the value of SA through better management and administration of SA benefits.

Tool

Maximize the value of Software Assurance (SA) through better management and administration of SA benefits. If small enterprises cannot use the additional features included with SA, then the value of the SA subscription may be significantly...

Template/Policy

Just because you cannot quantify project benefits in hard numbers doesn't mean that a project is not worth pursuing. Concentrate on how your project will resolve a pressing business issue using this template.

While help desk automation can play a critical long-term role in developing a cost effective service orientation, determining the correct help desk staff ratio is equally as important. Find out your ideal ratio with this research note.