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Driven by cost pressures and a desire for increased business agility, offshoring of IT services has seen consistent growth since the 90s that paused briefly during the...
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IT professionals who are interested in outsourcing application development, maintenance, or helpdesk services offshore have many geographic locations to choose from....
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IT professionals who are interested in outsourcing application development, maintenance, or helpdesk services offshore have many geographic locations to choose from. The...
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IT professionals who are interested in outsourcing application development, maintenance, or helpdesk services offshore have a myriad of geographic locations to choose...
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Publisher's Note: This week, while I am in New York speaking on the subject of Digital Media Business Models, we are lucky enough to have detailed views on the subject...
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Just because project benefits are not quantifiable does not mean that the project is not worth pursuing. Create a business case that concentrates on resolving a pressing...
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Knowing when to move on from well-worn help desk software is an important turning point for IT. Keeping an underperforming solution is costing the team time and money....
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Defining help desk performance metrics can be difficult. Organizations with dedicated help desk environments must take the time to develop a performance tracking system...
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Several factors differentiate project success from project failure. Avoid common project pitfalls with diagnostic questions and follow best practice guidelines to improve...
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Projects have a much higher probability of success if Project Managers (PMs) are given autonomy and take personal responsibility for all aspects of project planning and...
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