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Enterprises generate a great deal of useless data in the name of Business Intelligence (BI). Business and IT decision makers need to establish the strategic intent behind...
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Cutting costs can be an overwhelming and painful task, but knowing where to focus your efforts can make it easier. Take a look at our top ten favorite strategies. It...
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This collection of IT templates is meant to help IT leaders and staff on a wide range of IT projects. These templates will help save time and ensure that template are...
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Use these notes to apply cost-savings across your department. Discover cost savings in every aspect of your cost-to-serve expenses, and use the guidance and tools below...
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Defining help desk performance metrics can be difficult. Organizations with dedicated help desk environments must take the time to develop a performance tracking system...
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You have a disaster recovery plan (DRP), but will it hold up in a real crisis? Testing the DRP is essential to determining whether it is under or over built, and whether...
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Standard Operating Procedures (SOPs) are most commonly associated with military or manufacturing operations; however, they can be effectively utilized by any enterprise....
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The Brexit vote says Leave. UK-based IT leaders must start to plan for a potentially new era of trans-border data flow and the availability of IT staff. Those in the rest...
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Do not wait until the DRP is put into action to discover weaknesses in disaster recovery processes. Run a full test of the enterprise's DRP to uncover flaws before an...
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Has the ideal of IT/business alignment become the holy grail of IT leaders? The promise of IT/business alignment is to focus investment and activities, increase the value...
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