Many enterprises are plagued with underperforming IT projects. Info-Tech collected surveys from almost 2,000 respondents representing companies of all sizes from a variety of different industries. The respondents provided information on their experiences with major IT projects such as VoIP, Virtualization, Enterprise Resource Planning (ERP), and Business Intelligence (BI). Info-Tech also collected data on the success of these projects in terms of business benefits, competitive advantage, alignment with budget, and success in meeting timelines. These metrics were combined to establish an overall project success score and determine best practices.