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This template will help you document your proposed service desk outsourcing strategy. Follow insights in the blueprint to record your results in this template and...
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This template will help you select the processes that you would like to outsource.
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This template provides a sample list of interview questions to guide you through process of interviewing current and previous customers of outsource vendors to help...
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This storyboard will help you assess your cloud maturity, understand relevant ways of working, and create a meaningful design of your cloud operations that will help...
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The Workflow Library provides examples of typical workflows that make up the bulk of the incident management and request fulfillment processes at the service desk.
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Use this tool to capture the cloud operations design as you build it and review examples.
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Use this template to communicate the cloud operations diagram to key stakeholders.
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Identify the most common decisions you will need to make and prepare for your implementation project.
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Use the tool to create your new tool training roadmap.
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An ITSM tool implementation project can be complicated with vendors relying on project managers to define the implementation parameters. Project managers often must make...
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