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Understand how and why to measure customer satisfaction with the service desk, then design both a transactional and relationship survey to collect feedback, and build a...
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This template will help you map out the step-by-step process to review collected feedback from your end-user satisfaction surveys, analyze the data, and act on it.
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A tool to calculate the sample size needed for your survey.
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Use this template to design or write your transactional (ticket) satisfaction survey.
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A tool to calculate the sample size needed for your survey.
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Use this tool to carry out and communicate terminations smoothly through thoughtful planning and consideration of the termination's impact.
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Small enterprises have many of the same issues as large ones, but with far fewer resources. Focus on the most important aspects to improve customer service.
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Cost reduction has traditionally been an incentive for outsourcing the service desk. This is especially the case for those organizations that don’t have minimal processes...
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This blueprint will help you: - Craft a project charter for service desk outsourcing. - Create an outsourcing RFP - Outline strategies to build a long-term...
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This template will help you select the processes that you would like to outsource.
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