|
This storyboard will help you extend your service catalog to include the technical components and processes required to deliver each service.
|
|
|
Develop the right service metrics to tie IT service performance to business value and user experience. This will enable immediate stakeholder value and reinforce...
|
|
|
Derive full value out of service management by running it like a program with defined goals that are tied to business needs and governance that keeps decisions aligned to...
|
|
|
This phase of the blueprint, Develop a Plan to Pilot Enterprise Service Management, will help you identify and prioritize your services, create customer journey maps,...
|
|
|
This blueprint will help you develop an action plan to pilot enterprise service management.
|
|
|
This phase of the blueprint, Develop a Plan to Pilot Enterprise Service Management, will help you understand enterprise service management (ESM) concepts, determine the...
|
|
|
This phase of the blueprint, Develop a Plan to Pilot Enterprise Service Management, will help you determine your current state for enterprise service management.
|
|
|
This blueprint will help you develop a roadmap for your service management program.
|
|
|
This phase of the blueprint will help you establish a project charter to get buy in for maturing your service management practices.
|
|
|
This phase will help you assess multiple aspects of your service management program to establish the current state.
|
|
