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Webinar: A Cross-Industry Comparison of IT Stakeholder Satisfaction

Complementary with, and extension to, Industry benchmarks. Reviews the Service Satisfaction, IT Staffing, and MGD benchmarks for all industries in a rolled-up, side-by-side format. Will introduce an interpretive visual model that “plots” different industries on a graph, grid or matrix, with a specific examination of the characteristics exemplified by “leaders” in the respective metric and actions that will help organizations in struggling industries to improve or optimize. Will include at least one activity or exercise to help an organization identify initiatives to be taken.

Featured Speaker

Jennifer Perrier

Principal Research Director, IT Financial Management Practice
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