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Zuora Inc

Zuora CPQ

Composite Score

6.4 /10

CX Score

6.6 /10

23 Reviews Write a Review

What is Zuora CPQ?

Zuora CPQ lets you sell and nurture subscriptions without breaking your sales and customer care processes. Subscription businesses today are shifting from configuring a product to configuring a deal. Deals are a mixed bag of different charge models, contract durations, billing frequencies and more. With Zuora CPQ, you can easily guide your sales reps through the most complex deal arrangements, fast.

Company Details

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Awards & Recognition

Zuora CPQ won the following awards in the Configure, Price, Quote category

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1 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Zuora CPQ Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zuora CPQ.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

2
Since last award

81 Plan to Renew

15
Since last award

62 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zuora CPQ?

23% Negative

6% Neutral

71% Positive

Pros

Respectful
Effective Service
Security Protects
Transparent

Cons

Less Friendly Negotiation

Feature Ratings

Average 66

Reporting and Analytics

Workflow & Approvals

Discounting Management

Catalog Management

Rules Engine

Renewal Management

Quote Development and Administration

Multi Currency

Guided Selling

Application Integration

Product and Service Configuration

Vendor Capability Ratings

Average 65

Business Value Created

Ease of Implementation

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of IT Administration

Zuora CPQ Reviews

Samir M.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Great product to use in contract negotiation

Likeliness to Recommend

10 /10

What differentiates Zuora CPQ from other similar products?

Zuora is a very clear and effective way for end-users to create quotes. It allows them to have an organized platform to help move their deals through the pipeline. Along with that, Zuora integrates well with Salesforce.

What is your favorite aspect of this product?

The ease of use for the end-users to create and edit quotes throughout the sales process.

What do you dislike most about this product?

I wish the integration with Salesforce was a little bit better. This is primarily in regards to object to object data mapping and reporting.

What recommendations would you give to someone considering this product?

If you don't have an established platform then Zuora would be a great product. Their support is also great and easy to work with.

Pros

Trustworthy
Effective Service
Caring
Respectful

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Dec 2021

Irreplaceable

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Dec 2021

Disappointed when it comes to large quotes

Likeliness to Recommend

3 /10

Pros

Altruistic
Saves Time
Effective Service
Respectful

Cons

Less Productive
Charges for Enhancements
Slower Product Innovation

Latest Research

Zuora CPQ

What is Zuora CPQ?

Company Details

Need Assistance?

Awards & Recognition

Zuora CPQ Ratings

77 Likeliness to Recommend

2 Since last award

81 Plan to Renew

15 Since last award

62 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+73 Net Emotional Footprint

How much do users love Zuora CPQ?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Discounting Management Ability to add and manage discounts to products on a quote as a percentage, volume, dollar, terms etc.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Rules Engine Automatically includes products that must go together, such as shipping fees or warranties.

Renewal Management Includes maintaining recurring orders , contracted pricing or renewed orders with clients.

Quote Development and Administration Generate branded proposals with product descriptions, pricing, visuals, content information and terms and conditions in usable format (pdf, word, xls).

Multi Currency Includes multi-currency accounting, multi-currency transactions, and multi-currency reporting.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Product and Service Configuration Allows users to configure products or services themselves through searching and filtering the product catalog to select items to be added to the quote.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Zuora CPQ Reviews

Samir M.

Great product to use in contract negotiation

Likeliness to Recommend

Pros

Irreplaceable

Likeliness to Recommend

Pros

Disappointed when it comes to large quotes

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Reporting and Analytics

Workflow & Approvals

Discounting Management

Catalog Management

Rules Engine

Renewal Management

Quote Development and Administration

Multi Currency

Guided Selling

Application Integration

Product and Service Configuration

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of IT Administration