What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations.
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
93 Plan to Renew
78 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Self Service Capabilities
Contact Center Integration
Agent Collaboration
Customer Service Knowledge Management
Customer Service Workflow Management
Agent Scripting
Intelligent Search
Analytics and Reporting
Customer Community Management
Multi Channel Support
Mobile Customer Care
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Ease of IT Administration
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Availability and Quality of Training
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Zendesk for Service Reviews
Ajit J.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Apr 2024
It is great customer service product
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
The interface,features like trigger and plug-ins
What is your favorite aspect of this product?
Integration to Brower and feature
What do you dislike most about this product?
Complex interface
What recommendations would you give to someone considering this product?
It's great product for customer services where we can see all history of conversation whenever required
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Imtiyaz S.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2024
Great Product for Service Management
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk for Service stands out with its unified platform, customizable workflows, scalability, robust analytics, seamless integrations, focus on customer experience and AI-driven automation.
What is your favorite aspect of this product?
1. Better Reporting and Analytics 2. Customization options
What do you dislike most about this product?
Cost and Customer Support
What recommendations would you give to someone considering this product?
1. Understand Your Needs - Before diving into any software evaluation, it's crucial to understand your organization's specific customer service needs. 2. Explore Features- Zendesk offers a range of features for customer support, including ticket management, knowledge base, live chat, reporting & analytics, automation, and integrations with CRM and other tools. 3. Explore these features in detail to see how well they align with your requirements.
Pros
- Saves Time
- Performance Enhancing
- Enables Productivity
- Trustworthy
Alicia P.
- Role: Operations
- Industry: Biotechnology
- Involvement: Business Leader or Manager
Submitted Mar 2024
Wonderful product, large learning curve
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk for Service distinguishes itself from other customer service and support platforms through its emphasis on simplicity and scalability. At its core, Zendesk offers an intuitive user interface that simplifies complex processes, making it accessible for businesses of all sizes. It also allows businesses to dip their toes into things like chatbots, AI, etc without doing away with other methods entirely.
What do you dislike most about this product?
One major drawback is the difficulty in sending bulk messages, a feature that could significantly streamline communications. Additionally, the wait times for customer support via chat can be lengthy, which can be frustrating when immediate assistance is needed. These areas, if improved, could greatly enhance the user experience.
What recommendations would you give to someone considering this product?
Zendesk is a great tool and you can use some of its features easily. However, if you really want to get the bang for your buck (and it can be a lot of bucks) it will take you some searching and practice. I have been using it for around 3 years and I'm still finding new features all the time + the ones they continue to come out with.
Pros
- Reliable
- Respectful
- Acts with Integrity
- Helps Innovate