What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
93 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Security Protects
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Self Service Capabilities
Multi Channel Support
Agent Collaboration
Contact Center Integration
Agent Scripting
Analytics and Reporting
Intelligent Search
Customer Service Workflow Management
Mobile Customer Care
Customer Community Management
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Ease of Implementation
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Availability and Quality of Training
Also Featured in...
Zendesk for Service Reviews
Magno G.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2024
It is an easy and useful system, wonderful
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
I think Zendesk offers an excellent service to manage the company's very high customer demand
What is your favorite aspect of this product?
ease of use and intuitive interface
What do you dislike most about this product?
some errors that sometimes occur during use.
What recommendations would you give to someone considering this product?
improve and expand integrations to other platforms and social networks
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Serge S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Have an extraordinary ally at your fingertips
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
In addition to managing tickets, he has helped the company communicate better with our customers and other stakeholders. When it comes to internal and external customer service and support, it is invaluable and ahead of the curve. Our ability to receive, distribute and respond to tickets efficiently, as well as register customers and centralize data across the organization, has improved tremendously.
What is your favorite aspect of this product?
Zendesk is a great tool for managing support and assistance issues; we use it internally to address employee concerns and externally to provide better care and support to all of our customers. It has a simple user interface that doesn't overwhelm consumers.
What do you dislike most about this product?
New users can get up to speed faster if the platform would have a help module that offered lessons or step-by-step guides to more complicated functions.
What recommendations would you give to someone considering this product?
Knowing Zendesk's capabilities and the value it adds to your company's service and support for both customers and employees, it's easy for me to recommend the software. Managing tickets has never been easier with this tool.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Alicia P.
- Role: Operations
- Industry: Biotechnology
- Involvement: Business Leader or Manager
Submitted Mar 2024
Wonderful product, large learning curve
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk for Service distinguishes itself from other customer service and support platforms through its emphasis on simplicity and scalability. At its core, Zendesk offers an intuitive user interface that simplifies complex processes, making it accessible for businesses of all sizes. It also allows businesses to dip their toes into things like chatbots, AI, etc without doing away with other methods entirely.
What do you dislike most about this product?
One major drawback is the difficulty in sending bulk messages, a feature that could significantly streamline communications. Additionally, the wait times for customer support via chat can be lengthy, which can be frustrating when immediate assistance is needed. These areas, if improved, could greatly enhance the user experience.
What recommendations would you give to someone considering this product?
Zendesk is a great tool and you can use some of its features easily. However, if you really want to get the bang for your buck (and it can be a lot of bucks) it will take you some searching and practice. I have been using it for around 3 years and I'm still finding new features all the time + the ones they continue to come out with.
Pros
- Reliable
- Respectful
- Acts with Integrity
- Helps Innovate
