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Zapier

Zapier

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Zapier
8.7 /10

What is Zapier?

Zapier is a no-code automation platform that connects over 8,000 different web applications (like Gmail, Slack, and Salesforce) to automate workflows without requiring coding knowledge.

Company Details


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Awards & Recognition

Zapier won the following awards in the Data Integration category

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Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

94 Plan to Renew

3
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

2% Negative
4% Neutral
94% Positive

Pros

  • Enables Productivity
  • Reliable
  • Saves Time
  • Helps Innovate

Feature Ratings

Average 81

Real Time Integration

83

iPaaS

83

Exception Handling and Notifications

81

Batch Integration

81

Data Quality Profiling and Cleansing

81

Synchronization and Replication

81

Data Virtualization

81

Administrative Features

81

API Management and Orchestration

81

Data Security

81

Multi Channel Support

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Ease of Data Integration

83

Quality of Features

83

Breadth of Features

82

Business Value Created

82

Usability and Intuitiveness

82

Ease of Customization

81

Ease of IT Administration

81

Product Strategy and Rate of Improvement

80

Vendor Support

78

Availability and Quality of Training

77

Zapier Videos

Zapier Reviews

Eric W.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Enhance Data Integration with Zapier

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

Other automation tools demand coding skills, however, Zapier is no-code software. We can do executions and integration without having technical expertise. This factor makes it adaptable among a wide range of users from beginners to experts. It integrates across thousands of multiple applications, and this wide ecosystem sets it apart.

What is your favorite aspect of this product?

Its no-code automation is one of my likings. It permits us to generate complex workflow even demanding a single work of coding, thus creating ease for novices. Its drag-and-drop interface helps in making the routes of automation simple and accessible for all. Such a level of accessibility empowers us to streamline our workflow, save a lot of our precious time, and boost our productivity without requiring technical experts.

What do you dislike most about this product?

Its automation usually fails due to certain issues like changes in API, problems in connectivity, and errors in the content. Though it provides notifications about any error troubleshooting these errors gains more time than required.

What recommendations would you give to someone considering this product?

Considering Zapier as an automation and integration is a worthy decision. For best automation experience, before diving into it, first asses your tasks and steps you want to be automated. This will guide you on whether it fits in this way or not or which way it would align best with your workings.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Respectful

Abhishek K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Interoperable App Connections & Task Automation!

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

-Zapier supports most of the apps that we use in our day to day work. Task creation workflow is easy to use and doesn't require any coding skills. -It also supports Alexa & Google Assistant. Zapier is also available as a skill for Amazon Alexa. -Due to the wide array of supported apps, we can even use it for automating our tedious personal tasks or to receive notifications in case of certain triggers.

What is your favorite aspect of this product?

We use Zapier to connect our business apps. It not only saves time but also takes care of certain activities in our absence. I have also configured it to receive SMS on specific triggers which helps when my internet connectivity is bad or non existent.

What do you dislike most about this product?

-For creating multi-step zaps, user needs to be aware of all the conditional branches. -Alexa connection expires frequently, we have to reconnect the skill & re-login Zapier account each time.

What recommendations would you give to someone considering this product?

It's a great tool for linking various workflows from different platforms, in a true sense this is real world automation!

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Inspires Innovation

Hanifat O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

User friendly

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

User friendly

What is your favorite aspect of this product?

Integrations with third-party softwares

What do you dislike most about this product?

Nothing at the moment

What recommendations would you give to someone considering this product?

Great features! I recommend

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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