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Xerox Corporation

Xerox DocuShare

Composite Score

7.8 /10

CX Score

8.0 /10

55 Reviews Write a Review

What is Xerox DocuShare?

Here’s a better way to manage paper and digital content from creation to retention to transformation. Capture, store and share documents either on-premise or by cloud. Automate time-consuming, document-heavy processes like accounts payable, HR onboarding, contract management and mortgage processing.

Company Details

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Awards & Recognition

Xerox DocuShare won the following awards in the Enterprise Content Management - Enterprise category

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0 Top Rated Capabilities

3 Top Rated Features

2025

Service Experience
Contract Negotiation
Conflict Resolution

2025

Service Experience
Conflict Resolution

2024

3 Top Rated Capabilities

0 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

5 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Xerox DocuShare Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xerox DocuShare.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

90 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xerox DocuShare?

4% Negative

10% Neutral

86% Positive

Pros

Security Protects
Enables Productivity
Trustworthy
Fair

Feature Ratings

Average 83

ECM Document Management

Ediscovery Audit Trail

File Approvals Esignatures

Workflow Process Automation

Collaboration

Metadata Management

Capture Channels

Search

File Conversion

Mobile

Access Permissions Management

Vendor Capability Ratings

Average 79

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness

Breadth of Features

Vendor Support

Ease of Implementation

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Ease of Customization

Xerox DocuShare Reviews

Darren M.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2021

Easy to use & supports collaborative working

Likeliness to Recommend

9 /10

What differentiates Xerox DocuShare from other similar products?

Simple pricing model, longevity ion the market place, proven leader

What is your favorite aspect of this product?

Ease of use, audit trail, security

What do you dislike most about this product?

Nothing I have discovered as yet?

What recommendations would you give to someone considering this product?

Engage with an approved reseller at an early stage, set up workshop's to identify key project aims

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Public Sector
Industry: Government
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2021

Well organized, keeps history, a bit pricey

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Dejan N.

Role: Public Sector
Industry: Government
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2021

Established new business culture

Likeliness to Recommend

10 /10

What differentiates Xerox DocuShare from other similar products?

Xerox Docushare is very user-oriented

What is your favorite aspect of this product?

There are many other useful tools in the system

What do you dislike most about this product?

Because my organization is a new user is very difficult to specify

What recommendations would you give to someone considering this product?

Тhis product can change all organizational culture and improve all work processes in your organization

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Xerox DocuShare

What is Xerox DocuShare?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

Xerox DocuShare Ratings

82 Likeliness to Recommend

90 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Xerox DocuShare?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Capture Channels Variety of ways a file can be ingested into the ECM system

Search The system can search an entire body of a document for a keyword or phrase.

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Xerox DocuShare Reviews

Darren M.

Easy to use & supports collaborative working

Likeliness to Recommend

Pros

Well organized, keeps history, a bit pricey

Likeliness to Recommend

Pros

Dejan N.

Established new business culture

Likeliness to Recommend

Pros

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Feature Ratings

ECM Document Management

Ediscovery Audit Trail

File Approvals Esignatures

Workflow Process Automation

Collaboration

Metadata Management

Capture Channels

Search

File Conversion

Mobile

Access Permissions Management

Vendor Capability Ratings

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness

Breadth of Features

Vendor Support

Ease of Implementation

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Ease of Customization