What is Vtiger One?
Grow sales, improve marketing ROI, and deliver great customer service with the all-in-one CRM that grows with your business. Equip your teams with tools to make informed decisions. Provide the latest customer data to help them engage better with customers. Use historical data to close deals faster. Take AI assistance to create efficient customer success teams.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceVtiger One Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Vtiger One.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
95 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Vtiger One?
Pros
- Client Friendly Policies
- Transparent
- Trustworthy
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Telephony and Call Center Management
Account and Contact Management
Sales Management
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Quote Contract and Proposal
Marketing Management
Mobile
Analytics and Reporting
Vendor Capability Ratings
Ease of Customization
Ease of Implementation
Business Value Created
Ease of IT Administration
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Vtiger One Reviews
alfonso r.
- Role: Sales Marketing
- Industry: Electronics
- Involvement: IT Leader or Manager
Submitted Jun 2022
"Fantastic product!"
Likeliness to Recommend
What differentiates Vtiger One from other similar products?
It is a tool with greater search power than others.
What is your favorite aspect of this product?
It is a tool with greater search power than others.
What do you dislike most about this product?
I like all the product itself
What recommendations would you give to someone considering this product?
I like all the product itself
Pros
- Helps Innovate
- Inspires Innovation
- Caring
- Saves Time
Ignacio R.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2022
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Michelle W.
- Role: Finance
- Industry: Manufacturing
- Involvement: Vendor Selection and Purchasing
Submitted Jun 2022
Vtiger is a great starter CRM
Likeliness to Recommend
What differentiates Vtiger One from other similar products?
Vtiger is a great starter program but has some difficulties later on as growth happens. Vtiger is limited in some reporting features and functionality of integration with accounting softwares that are commonly used.
What is your favorite aspect of this product?
Many ways to customize fields & drop down menus to capture different demographic information.
What do you dislike most about this product?
As a user for many years I've always found it annoying that the search feature for customers and organizations isn't more intuitive. Such as if the customer's name is Daniel Smith and I search Dan Smith, because that's the name given to me. The profile doesn't show up. Another gripe I have is that documents uploaded to individuals under an organization profile, like a PO, do not show up in the organization profile. I have to search each individual invoice and sales order to see where the document may have been uploaded to the customer profile. If that contact ever leaves the company it can make for a very lengthy search process.
What recommendations would you give to someone considering this product?
We sometimes have to suspend customer/organization profiles. If we suspend the organization that information doesn't move across to the contacts under that profile. So sometimes we end up sending out orders to customers that should have been suspended. The fact we can invoice from the CRM but can't have actual credits on the account make it difficult for anyone not in our accounting software to see the customer credits. A lot of time is wasted searching this information.
Pros
- Respectful
- Efficient Service
- Caring
- Saves Time
Cons
- Less Effective Service
