Vonage Contact Center

Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.


Composite Score



CX Score



Emotional Footprint



Likeliness to Recommend

to Recommend

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Category Features
  • Call Recording
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  • Call Scripting and Call Flow Management
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  • Contact Center Analytics
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  • Contact Center Compliance Management
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  • Knowledge Management
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  • Multi Channel Intake Integration
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  • Multi Channel Queue Management
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  • Screen Prompts
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  • Skills Based Routing
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  • Ticket Management
  • |
  • Workforce Management


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A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role

Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews word cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

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Product Scorecard

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