What is VanillaSoft?
Vanilla Soft Pro is a sales platform that includes best call logic, auto dialing, on-board intelligent messaging, integrated e-mail, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love VanillaSoft?
Pros
- Trustworthy
- Efficient Service
- Respectful
- Client Friendly Policies
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Management
Dialer Integration
Next-Best-Action Recommendations
Workflow Automation
Sales Analytics
E-Mail Campaign Management
E-Mail Integration
Conversation Coaching
Internal Sales Collaboration
Pipeline Management
Omnichannel Campaign Management
Vendor Capability Ratings
Vendor Support
Quality of Features
Ease of IT Administration
Business Value Created
Breadth of Features
Ease of Implementation
Ease of Data Integration
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
VanillaSoft Reviews
Tara M.
- Role: Sales Marketing
- Industry: Other
- Involvement: Vendor Selection and Purchasing
Submitted Nov 2022
Easy to use!! Fantastic
Likeliness to Recommend
What differentiates VanillaSoft from other similar products?
Easy to use system, user friendly.
What is your favorite aspect of this product?
I like the options when resulting.
What do you dislike most about this product?
Nothing at all
What recommendations would you give to someone considering this product?
Easy to use, good value for money.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rhys C.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Nov 2022
Easy to use, great features.
Likeliness to Recommend
What differentiates VanillaSoft from other similar products?
Easy to use
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Sometimes difficult to make changes to data records
What recommendations would you give to someone considering this product?
That it's simple to navigate
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: Vendor Selection and Purchasing
Submitted Nov 2022
Fantastic product
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing