What is Twilio MessagingX?
Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
91 Plan to Renew
72 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Twilio MessagingX?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Includes Product Enhancements
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Text Messaging
Application Integration
Communication Archive
Opt-in
Scheduled Messaging
Mobile Marketing Management
Surveys Feedback
Social Media Marketing Management
Marketing Analytics
Mobile Payments
Loyalty Promotions Management
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of Implementation
Vendor Support
Availability and Quality of Training
Ease of Customization
Ease of IT Administration
Twilio MessagingX Reviews
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Oct 2023
Works if you already have in-house Dev Team
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Less Effective Service
- Less Efficient Service
- Less Caring
Lisa O.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Sep 2023
Customer engagement across channels is simplified.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Twilio's support for images , videos and other interactive buttons to be added to content delivered to messaging platforms like Messenger and Telegram, is a key point of differentiation between Twilio and similar products.
What is your favorite aspect of this product?
Twilio's global reach and its developer friendly processes are my favorite part of this product. In terms of global reach, Twilio's ability to deliver sms content to phone numbers across the world, has made it more seamless for potential users of our services to go through our two factor authentication protocol and access our product. On the other hand, Twilio provides developer-friendly APIs and SDKs , that make it easy for us to intregrate sms and messaging capabilities into our application and our operational processes.
What do you dislike most about this product?
For times that I have worked with my colleagues at the marketing department, there is always complaints about the quality of analytical data around content (sms ) delivery to phone numbers and social media profiles , being inadequate and this is true, Asides the aforementioned though, it is my belief that Twilio does a fantastic job as far as sms delivery to different platforms is concerned .
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Boris K.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2023
No programmable messaging program comes close.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Twilio makes use of a single API for both programmable, transactional messaging and multi-channel conversations. This single API approach by Twilio, has greatly simplified the process of integrating Twilio into our product applications and into other areas of my organizations operations such as digital Marketing engagements , by making it possible to reuse the same Twilio code on multiple platforms and use case.
What is your favorite aspect of this product?
As far as I know, Twilio is used by hundred of thousands of users (teams, companies) etc globally. Thus, I am surprised at how quickly the Twilio support team is able to respond to my support emails in time past. Beyond the technical excellence of this product, this has impressed me most.
What do you dislike most about this product?
From the perspective of a software engineer, who is making use of Twilio, I do not dislike anything about this product.
What recommendations would you give to someone considering this product?
Twilio gets everything right , in my opinion. Its documentations are easy to understand , integration is seamless and simple to execute , plus there are no downtime in my more than five year of deploying this program.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
