What is SysAid ITSM?
SysAid is an IT service management (ITSM) and help desk software that integrates all the essential IT tools into one Service Desk. Available as a cloud-based or on-premises solution, its rich set of features include a powerful Help Desk, Asset Management, and other easy-to-use tools for analyzing and optimizing help desk performance.
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
1
Since last award
95 Plan to Renew
77 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SysAid ITSM?
Pros
- Respectful
- Reliable
- Caring
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
End User Self Serve
Technician Administration
End User Support Solutions
Integrated Knowledge Management
Integration With IT Tools
Multi-Site Functionality
Service Catalog
Multi Device Capability
Reporting
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Vendor Support
Business Value Created
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Availability and Quality of Training
SysAid ITSM Reviews
Temitope P.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
A whole bunch of amazing feature in one solution.
Likeliness to Recommend
What differentiates SysAid ITSM from other similar products?
SysAid makes its product easy for integration within different department of an organization. Its a very good tool for managing IT support SLA and delivery time.
What is your favorite aspect of this product?
Service Desk and Service Catalogue.
What do you dislike most about this product?
Really, its a perfect solution with better offerings.
What recommendations would you give to someone considering this product?
I would advise any organization going for it to make their decision as quick as possible to start enjoying the great features of the solution.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Kofi A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2023
SysAid ITSM ,Is a good tool
Likeliness to Recommend
What differentiates SysAid ITSM from other similar products?
SysAid ITSM is easy to use. Logging and reviewing tickets is much easier compared to the Remedy we used.
What is your favorite aspect of this product?
I like the reporting model, you can customize what you want to see in your report. Even when you can not find the fields that you need, you can ask SysAid to do it for you at a fee.
What do you dislike most about this product?
Sometimes tickets logged cannot be found and you will have to ask the user to re-log it
What recommendations would you give to someone considering this product?
This is a good ITSM Tool which is also not costly compared to Remedy and servicenow
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2023
Product is satisfactory
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Saves Time
- Helps Innovate