What is SysAid ITSM?
SysAid is an IT service management (ITSM) and help desk software that integrates all the essential IT tools into one Service Desk. Available as a cloud-based or on-premises solution, its rich set of features include a powerful Help Desk, Asset Management, and other easy-to-use tools for analyzing and optimizing help desk performance.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
1
Since last award
95 Plan to Renew
77 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SysAid ITSM?
Pros
- Respectful
- Reliable
- Caring
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
End User Self Serve
Technician Administration
End User Support Solutions
Integrated Knowledge Management
Integration With IT Tools
Multi-Site Functionality
Service Catalog
Multi Device Capability
Reporting
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Vendor Support
Business Value Created
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Availability and Quality of Training
SysAid ITSM Reviews
Paul Alejandro H.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2020
Excellente product, very easy to customize!
Likeliness to Recommend
What differentiates SysAid ITSM from other similar products?
All in one Console
What is your favorite aspect of this product?
Cutomization
What do you dislike most about this product?
Some reports
What recommendations would you give to someone considering this product?
Ask for a demo to understand all the capabilities.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Julian R.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2020
SYS Software Review
Likeliness to Recommend
What differentiates SysAid ITSM from other similar products?
Functionalities
What is your favorite aspect of this product?
Its Intuitive User Interface which is user friendly & compact. Absolutely love it!
What do you dislike most about this product?
Level of support sometimes. It can take a while before someone gets back to you
What recommendations would you give to someone considering this product?
Highly recommended. Its built in features are made with user in mind
Pros
- Client Friendly Policies
- Client's Interest First
- Transparent
- Helps Innovate
Arturo M.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2020
Best price/performance solution in the market !
Likeliness to Recommend
What differentiates SysAid ITSM from other similar products?
Price / Performance / Functionality / Simplicity
What is your favorite aspect of this product?
Easy to understand and a simple price model
What do you dislike most about this product?
Lack of a cheaper version (entry level)
What recommendations would you give to someone considering this product?
Keep the focus. SysAid remains fully commited to do only this product, and that keeps them sharp and on target
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Respectful