What is SurveyMonkey?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Templates & Question Library
Multi-Media Support
Data Analysis and Visualization
Mobile Support
Customizable Branding
Role and User Management
Multi-Channel Distribution
Collaboration
Branching and Logic
3rd-Party Integrations
Vendor Capability Ratings
Quality of Features
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Business Value Created
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
SurveyMonkey Reviews
Cindy H.
- Role: Human Resources
- Industry: Insurance
- Involvement: End User of Application
Submitted Nov 2023
Feedback Collection Made Easier
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
Even users with no prior experience can create and distribute surveys in minutes. SurveyMonkey also offers a variety of templates and resources to help users get started quickly.
What is your favorite aspect of this product?
It's easy to use, affordable, and offers a wide range of features. We use it to collect employee feedback on our company culture, work environment, and benefits package. This feedback helps us to create a more positive and productive workplace for our employees
What do you dislike most about this product?
I would like to see SurveyMonkey add a feature that allows users to create and distribute surveys on social media platforms.
What recommendations would you give to someone considering this product?
SurveyMonkey is a great tool for collecting feedback from customers or employees. I highly recommend.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Client Friendly Policies
Frank B.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2023
Must have product,
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
A very robust product, that will get you results to follow up with clients and potential clients.
What is your favorite aspect of this product?
Ease of use, implementation is very simple as long as you have laid out what your organization is looking to get back from these surveys.
What do you dislike most about this product?
I have no dislikes at this point in time.
What recommendations would you give to someone considering this product?
First and most important is that you have put together what you are looking to get back in return from using this product. Them the most important factor is set up your trial account. Work together with the Account Executive and Support to make sure that all your goals are met. Then run internal test with your organization to make sure that you are getting the look, feel, and most important the view that best represents your company. After that do some test surveys with your current clients.
Pros
- Security Protects
- Reliable
- Enables Productivity
- Unique Features
Dawn Christine J.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2023
Easy to use, intuitive results, great cost
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
I've honestly always gravitated toward SurveyMonkey products for all my survey needs.
What is your favorite aspect of this product?
Little install time, builds on intuitiveness, takes seconds to build surveys (especially if you do them a lot!). Loved getting feedback from reps on how to better word survey questions to get the results we were truly after.
What do you dislike most about this product?
Nothing comes to mind
What recommendations would you give to someone considering this product?
Get SurveyMonkey! There's a reason they've been around for so long. Everything you love about the free versions is just that much better.
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Continually Improving Product
