What is Sprout Social Enterprise?
People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
91 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprout Social Enterprise?
Pros
- Respectful
- Reliable
- Effective Service
- Client Friendly Policies
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Media Channel Integration Inbound
Social Moderation and Workflow Management
Social Response Management
Social Asset Management
Campaign Execution
Social Media Channel Integration Outbound
Social Post Archival
Dashboards and Visualization
Trend Analysis
Sentiment Analysis
Contextual Analysis
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Business Value Created
Breadth of Features
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Vendor Support
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Sprout Social Enterprise Reviews
Hanna P.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Nov 2023
Quick setup, strong investment in new features
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
Good features and product advancement for the price
What is your favorite aspect of this product?
Tagging, workflows and moderation features are all strong
What do you dislike most about this product?
Some of the features are hidden in the current UI and take some time to learn
What recommendations would you give to someone considering this product?
Good platform for the price
Pros
- Continually Improving Product
- Helps Innovate
- Unique Features
- Includes Product Enhancements
Cons
- Vendor's Interest First
- Under Delivered
Dawn Christine J.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2023
Not the best tool for us
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
There were decent features to the software, I simply found it very clunky to use.
What is your favorite aspect of this product?
I didn't have one.
What do you dislike most about this product?
Clunky to navigate. Nothing seemed as intuitive as it should have.
What recommendations would you give to someone considering this product?
Consider ALL your options before picking up this tool. We were able to significantly decrease costs by moving to Buffer for scheduling for several months. Then we got HubSpot, which solved all our social media monitoring and scheduling needs.
Pros
- Respectful
- Continually Improving Product
- Reliable
- Efficient Service
Cons
- Inhibits Innovation
- Less Performance Enhancing
- Less Productive
Gabriel S.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Sep 2023
Excellent social CMS, but expensive
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
I find it to be an excellent all around tool but not particularly differentiated from other similar providers when it comes to social.
What is your favorite aspect of this product?
They have a great client support team and their sales team was extremely willing to work with us to create an ad hoc package that met our needs while also providing financial incentives to switch.
What do you dislike most about this product?
I found their data visualizations to be lacking, but more significantly the platform did little to provide additional insight analysis beyond the data, which I've found other tools much more adept at.
What recommendations would you give to someone considering this product?
Do your due diligence and make sure to research a variety of similar tools to find a package that not only achieves your business needs but also finds a package cost that is aligned with your finances.
Pros
- Reliable
- Saves Time
- Respectful
- Client Friendly Policies
