Software House Customer Reviews 2026

What is Software House?

A Tyco Security company, Software House has developed in the security industry as an innovator of security and event management technologies that leverage new technologies with reliability, flexibility, and power.

Company Details

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Software House Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

92 Plan to Renew

91 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Software House?

0% Negative

12% Neutral

88% Positive

Pros

Helps Innovate
Reliable
Inspires Innovation
Caring

Feature Ratings

Average 87

Remote Permanent Granting Removal of Door Access

93

Audit of Entry Times by Specific Individuals

92

Continuous Power

90

Support for Automatic Door Openers

90

Manual Key Override

88

Access Control Via Keypad Access Card or Biometrics

87

Scheduled Access Times

86

Intrusion Alarm Integration

86

Battery Backup

85

Integration With Other Security Systems

82

Remote Door on Demand Lock Unlock

77

Vendor Capability Ratings

Average 89

Usability and Intuitiveness

97

Quality of Features

94

Ease of Implementation

93

Ease of Data Integration

92

Business Value Created

92

Ease of Customization

91

Ease of IT Administration

90

Breadth of Features

86

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

81

Vendor Support

78

Software House Reviews

Jayden R.

Role: Industry Specific Role
Industry: Energy
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jul 2021

It is a secure system.

Likeliness to Recommend

7 /10

What differentiates Software House from other similar products?

The encryption of the drivers.

What is your favorite aspect of this product?

Remote monitoring makes security monitoring easier.

What do you dislike most about this product?

The biometric sensor sometimes freezes.

What recommendations would you give to someone considering this product?

It is a secure system for access controls.

Pros

Continually Improving Product
Unique Features
Inspires Innovation
Altruistic

JUAN CARLOS R.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

The protector that is needed

Likeliness to Recommend

8 /10

What differentiates Software House from other similar products?

A systems approach philosophy to minimize disruption and ensure reliability

What is your favorite aspect of this product?

Scalable access control solutions for business environments of all sizes, Control access for mployees, visitors, and contractors alike, Powerful and highly encrypted door controllers High security systems, biometric readers and multi-factor authentication for critical assets and locations

What do you dislike most about this product?

It has everything we need, the only thing is the advisory part, which although it is efficient, takes a long time in some cases

What recommendations would you give to someone considering this product?

It is an excellent product in the implementation of the security of your office and business. recommended use

Pros

Reliable
Effective Service
Caring
Saves Time

Odusi B.

Role: Information Technology
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2021

A bit pricey but the best access control system.

Likeliness to Recommend

10 /10

What differentiates Software House from other similar products?

Ability for for you to create custom report which can be integrated into other platforms including its' intrusion detection alert, guard tours, and multi-site support makes it unique.

What is your favorite aspect of this product?

Its ability to monitor access control status (activities) in real-time plus the ability to unify with the CCTV.

What do you dislike most about this product?

The product provides me with what I need except that it is a bit pricey but sincerely, you get the value for what you pay for.

What recommendations would you give to someone considering this product?

You get the real value for what you buy as a large enterprise. Easy-to-use and very robust.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Software House

What is Software House?

Company Details

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Software House Ratings

92 Likeliness to Recommend

92 Plan to Renew

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Software House?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote Permanent Granting Removal of Door Access Ability to grant “permanent” access credentials to magnetic swipe cards and/or proximity cards, remotely.

Audit of Entry Times by Specific Individuals In tandem with the previous point, the ability to produce entry logs of persons who have “keyed in” or “swiped in”.

Continuous Power Access panels are electrically powered via low-voltage wiring or Power-over-Ethernet (POE), for data network connected devices.

Support for Automatic Door Openers Support for automatic door openers, including accessible door mechanisms.

Manual Key Override Allow the ability for a person to use a physical key to access a secured door in exceptional circumstances.

Access Control Via Keypad Access Card or Biometrics Granting access by keypad code, magnetic swipe card, proximity card, biometrics, non-transferrable, auditing of entry by specific persons or account.

Scheduled Access Times Scheduling of access times for specific people or groups. For example, disallowing site access or door entry between certain hours in the night.

Intrusion Alarm Integration Alerts for unauthorized access through a doorway such as "tailgating" i.e. following someone with authorized access.

Battery Backup Battery backup allows for continued access to keypad or access cards, in the event of a power outage.

Integration With Other Security Systems Integration with other security systems, such as Security Video Management Systems (VMS), fire monitoring systems, panic alarms, distress alarms.

Remote Door on Demand Lock Unlock Ability for security to remotely lock or unlock a door on an on-demand, one-time basis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Software House Reviews

Jayden R.

It is a secure system.

Likeliness to Recommend

Pros

JUAN CARLOS R.

The protector that is needed

Likeliness to Recommend

Pros

Odusi B.

A bit pricey but the best access control system.

Likeliness to Recommend

Pros

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Feature Ratings

Remote Permanent Granting Removal of Door Access

Audit of Entry Times by Specific Individuals

Continuous Power

Support for Automatic Door Openers

Manual Key Override

Access Control Via Keypad Access Card or Biometrics

Scheduled Access Times

Intrusion Alarm Integration

Battery Backup

Integration With Other Security Systems

Remote Door on Demand Lock Unlock

Vendor Capability Ratings

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Ease of Data Integration

Business Value Created

Ease of Customization

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support