What is ServiceNow IT Asset Management?
ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
3
Since last award
97 Plan to Renew
3
Since last award
73 Satisfaction of Cost Relative to Value
10
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Asset Management?
Pros
- Enables Productivity
- Performance Enhancing
- Saves Time
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Cloud License Management
End to End Lifecycle Management
Financial Analysis
Software Usage Metering
Software Recognition Library
Data Center Analytics
Integrated Discovery
Data Import Export and Aggregation
Decentralized Management
Advanced License Management
Vendor Capability Ratings
Ease of Data Integration
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Business Value Created
Availability and Quality of Training
Ease of Implementation
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ServiceNow IT Asset Management Reviews
Roberto D.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
Servicenow is a great, end to end service mgmt.
Likeliness to Recommend
What differentiates ServiceNow IT Asset Management from other similar products?
Easy adoption, single point of governance, connection with other ITSM Servicenow products products. Servicenow allows a true end to end service management, but connecting different process and departamets, well defined flow can speed up the deliverables of the organization.
What is your favorite aspect of this product?
How easy is to implement when you follow OOTB capabilities, moreover it also brings the concept of low code no code which allow easy customization on the Platform.
What do you dislike most about this product?
Customer tend to crazy on the requirements and how easy to customize ServiceNow is. As product owners, you need to have strong governance about what to do in ServiceNow.
What recommendations would you give to someone considering this product?
Totally recommend and I would suggest for early adoption that follow the OOTB capabilities, ServiceNow invested a lot of money and effort on industry best practices process and it can accelerate the implemenation.
Pros
- Saves Time
- Generous Negotitation
- Transparent
- Reliable
Cons
- Under Delivered
Mohammad J.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jul 2023
Easy to use and user friendly.
Likeliness to Recommend
What differentiates ServiceNow IT Asset Management from other similar products?
Its user friendly and easy to integrate, and provides optimisation, reporting and automation features. Other tools are not easy to integrate also its quite complex as per console. Enduser prospective- easy to use and if you provide training then people grab it easily.
What is your favorite aspect of this product?
Its console and reporting features
What do you dislike most about this product?
Nothing so far but always there is area of improvement so team can focus on reporting stuff.
What recommendations would you give to someone considering this product?
Easy to use and user friendly.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
Best application to manage the Assets
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Effective Service
