What is ServiceNow App Engine?
The Now Platform quickly and seamlessly connects your business with out-of-the-box IT Workflows, Employee Workflows, and Customer Workflows. With App Engine’s low-code development and configuration approach, anyone can build powerful apps fast. App Engine removes the complexity with proven out-of-the-box capabilities that deliver consumer-grade experiences, optimize processes, and simplify 3rd-party integration. And by leveraging built-in collaboration tools, delegated development, and role-based access, you can empower citizen developers while ensuring IT visibility and providing non-intrusive IT support.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceServiceNow App Engine Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ServiceNow App Engine.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
98 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow App Engine?
Pros
- Inspires Innovation
- Reliable
- Helps Innovate
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Low-Code Automation
Process Workflow Designer
BPMN Compliance
Process Automation Templates
In-App Automated Workflows
Content Management
Collaboration
Customizable Performance Dashboards
Permissions and Governance
Real-time Process Analysis
Process Library
Vendor Capability Ratings
Breadth of Features
Business Value Created
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Usability and Intuitiveness
Availability and Quality of Training
Also Featured in...
Low-Code Development Tools
Translation missing: en.product_page.ratings.score 8.3
View ServiceNow App Engine in this category (opens in a new tab)
Low-Code Business Process Management - Enterprise
Translation missing: en.product_page.ratings.score 7.5
View ServiceNow App Engine in this category (opens in a new tab)
ServiceNow App Engine Reviews
Dhruv B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2023
Best Overall Business Operation Solution
Likeliness to Recommend
What differentiates ServiceNow App Engine from other similar products?
I find it simple to create tickets, distribute them to team members, and monitor their development. It has aided us in providing better customer service and swifter problem-solving. We have greatly increased our efficiency thanks to ServiceNow. Many tasks that used to take up a lot of our time, such as creating and assigning tickets, are now automated by the program. This has helped us increase production and concentrate on more in-depth research.
What is your favorite aspect of this product?
As long as ServiceNow is configured properly, it is quick and trouble-free. The user interface is clear and uncomplicated. In contrast to earlier software, the learning curve is almost nonexistent.
What do you dislike most about this product?
It's possible for jobs to contain subtasks that are buried so deeply that they are initially overlooked. I wish the software's layering system was more user-friendly.
What recommendations would you give to someone considering this product?
IT service management, human resources, and customer service are all covered by the end-to-end system known as ServiceNow. That implies that I can manage every aspect of my team's activities without switching between several tools. offers strong collaboration tools that make it easy for my team to work together. Sharing information, distributing duties, and keeping tabs on advancement are all simple processes. It offers a potent issue-tracking system that enables speedy tracking and resolution of issues.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Paulette B.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Mar 2023
"Very efficient platform and easy to use."
Likeliness to Recommend
What differentiates ServiceNow App Engine from other similar products?
It's not like other programs since it's a low-code development platform, which means businesses can make their own apps and automate processes without hiring programmers.
What is your favorite aspect of this product?
As a beginner, you can't go wrong with its low-code approach, Quick previews, and bug fixes, all of which enable users to make unique applications with little to no understanding of coding. The nicest thing is that we can quickly and easily preview any changes we make and make corrections as needed.
What do you dislike most about this product?
The AES UI is solid, however it can be difficult to navigate at times. Even if you are proficient in the coding method, you still need to learn AES to utilize it effectively.
What recommendations would you give to someone considering this product?
Because I have used the software for making UI pages and landing pages, I think it is worth recommending. Using this method, both new and current workspaces can be easily created and modified. It's a big help if you're not proficient with various methods of coding. The work is simplified and completed in less time as a result.
Pros
- Trustworthy
- Unique Features
- Efficient Service
- Effective Service
Chris K.
- Role: Human Resources
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2023
Market leader for good reason
Likeliness to Recommend
What differentiates ServiceNow App Engine from other similar products?
Ease of use and transparency to track workflow progress
What is your favorite aspect of this product?
Ability to automate workflows and reminders
What do you dislike most about this product?
UI is a bit outdated
What recommendations would you give to someone considering this product?
It will take time to customize, but the platform will become a major time savor
Pros
- Enables Productivity
- Efficient Service
- Client Friendly Policies
- Friendly Negotiation
