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ServiceNow

ServiceNow App Engine

Composite Score

7.3 /10

CX Score

7.3 /10

49 Reviews Write a Review

What is ServiceNow App Engine?

The Now Platform quickly and seamlessly connects your business with out-of-the-box IT Workflows, Employee Workflows, and Customer Workflows. With App Engine’s low-code development and configuration approach, anyone can build powerful apps fast. App Engine removes the complexity with proven out-of-the-box capabilities that deliver consumer-grade experiences, optimize processes, and simplify 3rd-party integration. And by leveraging built-in collaboration tools, delegated development, and role-based access, you can empower citizen developers while ensuring IT visibility and providing non-intrusive IT support.

Company Details

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Awards & Recognition

ServiceNow App Engine won the following awards in the Low-Code Business Process Management - Midmarket category

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3 Top Rated Capabilities

9 Top Rated Features

2025

0 Top Rated Capabilities

8 Top Rated Features

2024

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

11 Top Rated Features

2023

ServiceNow App Engine Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow App Engine.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

98 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow App Engine?

4% Negative

6% Neutral

90% Positive

Pros

Inspires Innovation
Reliable
Helps Innovate
Enables Productivity

Feature Ratings

Average 84

Low-Code Automation

Process Workflow Designer

BPMN Compliance

Process Automation Templates

In-App Automated Workflows

Content Management

Collaboration

Customizable Performance Dashboards

Permissions and Governance

Real-time Process Analysis

Process Library

Vendor Capability Ratings

Average 79

Breadth of Features

Business Value Created

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

Also Featured in...

Low-Code Development Tools

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Low-Code Business Process Management - Enterprise

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ServiceNow App Engine Reviews

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Oct 2024

Exquisiteness with process workflows designer.

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Anish M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2026

Productive Enterprise Platform

Likeliness to Recommend

8 /10

What differentiates ServiceNow App Engine from other similar products?

We rely on event-driven automation using Business Rules and Script Actions, along with the Flow Designer for orchestration. Compared to other low code platforms, the strength is not just UI based development, but how we can control execution through server-side scripting. Everything is built on top of the Task table and extended tables, using which we are able to be consistent in handling of workflows across incidents,

What is your favorite aspect of this product?

Automate support workflows from start to end. Automate ticket triaging using Business Rules and Flow Designer, enrich records via Integration and also trigger group chats or approvals dynamically.

What do you dislike most about this product?

You still need strong knowledge of ServiceNow internals like the table hierarchy or indexing or query optimization, and script execution order not every one can build automations or integrations from the get go.

What recommendations would you give to someone considering this product?

Ensure your team has real platform expertise. The tool is powerful, but without experienced developers, it’s easy to create performance bottlenecks and you would end up not using the full potential of the application.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Cons

Less Generous
Less Friendly Negotiation
Vendor's Interest First

Mahwish S.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

Powerful Features but Steep Learning Curve

Likeliness to Recommend

8 /10

What differentiates ServiceNow App Engine from other similar products?

App Engine emphasizes low-code development, enabling users to create applications and workflows with minimal coding skills. This empowers a broader range of users, including non-developers, to contribute to application development and automation.

What is your favorite aspect of this product?

The platform's versatility, scalability, and robust automation capabilities contribute to its popularity among organizations looking to streamline their business processes and improve overall efficiency.

What do you dislike most about this product?

The extensive range of features and capabilities can be overwhelming for new users.

What recommendations would you give to someone considering this product?

Clearly outline your organization's goals, challenges, and specific needs that you aim to address with a platform like ServiceNow App Engine. Having a well-defined set of objectives will guide your evaluation process.

Pros

Performance Enhancing
Inspires Innovation
Helps Innovate
Reliable

Cons

Less Caring
Vendor Friendly Policies
Security Frustrates

Latest Research

ServiceNow App Engine

What is ServiceNow App Engine?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

ServiceNow App Engine Ratings

85 Likeliness to Recommend

98 Plan to Renew

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love ServiceNow App Engine?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

BPMN Compliance Process workflow design compliance with the latest Business Process Model and Notation standard.

Process Automation Templates Leverage pre-built templates for automating processes. Templates include sample workflows for common processes.

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

Content Management Includes collaboration, check-in/check-out, and version control.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Customizable Performance Dashboards View data points from the process analysis on dashboards that are ready for use out-of-the-box or customizable

Permissions and Governance Approve user generated process automations, coupled with the ability to restrict access to specific processes.

Real-time Process Analysis Analyze the performance of automated processes while they are being executed. Measure key metrics such as velocity, time, cost, resourcing, etc.

Process Library A repository of documented processes which can be accessed for revision.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Low-Code Development Tools

Low-Code Business Process Management - Enterprise

ServiceNow App Engine Reviews

Exquisiteness with process workflows designer.

Likeliness to Recommend

Pros

Anish M.

Productive Enterprise Platform

Likeliness to Recommend

Pros

Cons

Mahwish S.

Powerful Features but Steep Learning Curve

Likeliness to Recommend

Pros

Cons

Most Popular ServiceNow App Engine Comparisons

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1
Since last award

Feature Ratings

Low-Code Automation

Process Workflow Designer

BPMN Compliance

Process Automation Templates

In-App Automated Workflows

Content Management

Collaboration

Customizable Performance Dashboards

Permissions and Governance

Real-time Process Analysis

Process Library

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training