What is SAP Service Cloud?
The SAP Service Cloud solution revolutionizes customer service management by creating meaningful connections throughout the customer journey. See how you can accelerate issue resolution while delivering on your brand promise and securing future growth.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
93 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP Service Cloud?
Pros
- Enables Productivity
- Trustworthy
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Agent Collaboration
Customer Self Service Capabilities
Contact Center Integration
Multi Channel Support
Mobile Customer Care
Customer Service Knowledge Management
Customer Service Workflow Management
Agent Scripting
Analytics and Reporting
Intelligent Search
Customer Community Management
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Ease of Implementation
Vendor Support
SAP Service Cloud Reviews
Ariana F.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2025
loyalty intensifies and income increases.
Likeliness to Recommend
What differentiates SAP Service Cloud from other similar products?
SAP Service Cloud is a CRM service software that I really like because it revolutionizes customer service management by creating meaningful connections throughout the customer journey, aligning the entire company to accelerate problem resolution while delivering on the brand promise and ensuring future growth.
What is your favorite aspect of this product?
It is a solution that has been helpful in resolving customer issues quickly through a unified agent desktop and access to strategic information and relevant data, helping to drive profitability and customer retention effortlessly.
What do you dislike most about this product?
It is an AI-powered software that improves accuracy and accelerates ticket closing with powerful case management workflows that optimize problem resolution, it is a solution that works perfectly helping to increase profitability.
What recommendations would you give to someone considering this product?
I recommend it because it helps reduce additional costs, reduce time, increase customer confidence and always stay one step ahead. It works perfectly with excellent features, unmatched service, easy handling and security.
Pros
- Acts with Integrity
- Helps Innovate
- Continually Improving Product
- Reliable
Lehar A.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2024
User friendly
Likeliness to Recommend
What differentiates SAP Service Cloud from other similar products?
It is really very user friendly
What is your favorite aspect of this product?
It's user friendliness and the way it quickly does the work
What do you dislike most about this product?
Nothing at all
What recommendations would you give to someone considering this product?
It is great product to use, maybe you will face some difficulties initially but it's great product you will gey hands on it
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Adriel A.
- Role: Operations
- Industry: Construction
- Involvement: End User of Application
Submitted Apr 2024
Saves Times and Has Wonderful Experience
Likeliness to Recommend
What differentiates SAP Service Cloud from other similar products?
What makes the tool shine is the user interface and what the tool has to offer. Its an easy to use with ease of integration with third party applications. The tool allows you to engage and sort the customers complains and tickets with a click of a button. It also has a ticketing system and a reward or loyalty program.
What is your favorite aspect of this product?
We are able to engage with customers and able to sort them depending on the urgency of the matter. Ease of use and implementation.
What do you dislike most about this product?
There is no much of a dislikes as the tool meets the requirements.
What recommendations would you give to someone considering this product?
Its a tool that you should consider as it helps to take care of your customers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing