What is SAP Commerce Cloud?
SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSAP Commerce Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SAP Commerce Cloud.
87 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP Commerce Cloud?
Pros
- Trustworthy
- Acts with Integrity
- Helps Innovate
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Catalog Management
Order Portal
Payment Processing
Reporting and Analytics
Integrated Search
Order Management
Content Management
Content Localization
Predictive Recommendations
Retargeting Capabilities
Microsite Management
Vendor Capability Ratings
Quality of Features
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Vendor Support
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
Usability and Intuitiveness
Also Featured in...
SAP Commerce Cloud Reviews
Vitthal S.
- Role: Operations
- Industry: Biotechnology
- Involvement: End User of Application
Submitted Mar 2024
FANTASTIC PRODUCT
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
It's user-friendly, features
What is your favorite aspect of this product?
User-friendly
What do you dislike most about this product?
Nothing to tell
What recommendations would you give to someone considering this product?
It's very nice product, for users in all industries
Pros
- Reliable
- Enables Productivity
- Unique Features
- Inspires Innovation
Juned A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2024
Fantastic product, too accurate
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
I have used Tableau as well, SAP Commerce Cloud talks really well with our SAP business one suite and data accuracy is at its best. Interface is quite easy plus real-time data as on mid way helps me fetch out quick reports
What is your favorite aspect of this product?
Dashboards/Lobbies with various widgets are the catchy aspects, I play around with the data and take screenshots for my weekly meetings
What do you dislike most about this product?
I have not seen it that successful with other ERPs maybe integration is bit off. maybe database monopoly with SAP
What recommendations would you give to someone considering this product?
Dont use it standalone, have it integrated with your ERP. volume of data would be needed for best usage. Have deep training
Pros
- Saves Time
- Helps Innovate
- Continually Improving Product
- Reliable
Cons
- Less Transparent
- Less Friendly Negotiation
Naved A.
- Role: Sales Marketing
- Industry: Communications
- Involvement: End User of Application
Submitted Mar 2024
SAP Commerce Cloud a fully embedded solut
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
It can be pricing model pay per user which is cost effective
What is your favorite aspect of this product?
Support future growth features in commerce domain
What do you dislike most about this product?
Bit difficult to learn for under experienced
What recommendations would you give to someone considering this product?
Its worth going with and will help streamline your aspects to core
Pros
- Reliable
- Effective Service
- Fair
- Acts with Integrity