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SAP Commerce Cloud Logo
SAP Commerce Cloud Logo
SAP

SAP Commerce Cloud

8.5 /10
Category
SAP Commerce Cloud
8.5 /10

What is SAP Commerce Cloud?

SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.

Company Details


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Awards & Recognition

SAP Commerce Cloud won the following awards in the B2C eCommerce category

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SAP Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Commerce Cloud.

87 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Commerce Cloud?

2% Negative
8% Neutral
90% Positive

Pros

  • Trustworthy
  • Acts with Integrity
  • Helps Innovate
  • Effective Service

Feature Ratings

Average 80

Catalog Management

86

Order Portal

82

Payment Processing

82

Reporting and Analytics

80

Integrated Search

80

Order Management

80

Content Management

78

Content Localization

77

Predictive Recommendations

75

Retargeting Capabilities

74

Microsite Management

74

Vendor Capability Ratings

Average 78

Quality of Features

82

Ease of Customization

81

Ease of Data Integration

79

Ease of IT Administration

79

Breadth of Features

79

Vendor Support

79

Ease of Implementation

78

Business Value Created

78

Product Strategy and Rate of Improvement

77

Availability and Quality of Training

77

Usability and Intuitiveness

76

SAP Commerce Cloud Reviews

Vitthal S.

  • Role: Operations
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

FANTASTIC PRODUCT

Likeliness to Recommend

10 /10

What differentiates SAP Commerce Cloud from other similar products?

It's user-friendly, features

What is your favorite aspect of this product?

User-friendly

What do you dislike most about this product?

Nothing to tell

What recommendations would you give to someone considering this product?

It's very nice product, for users in all industries

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Inspires Innovation

Juned A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Fantastic product, too accurate

Likeliness to Recommend

8 /10

What differentiates SAP Commerce Cloud from other similar products?

I have used Tableau as well, SAP Commerce Cloud talks really well with our SAP business one suite and data accuracy is at its best. Interface is quite easy plus real-time data as on mid way helps me fetch out quick reports

What is your favorite aspect of this product?

Dashboards/Lobbies with various widgets are the catchy aspects, I play around with the data and take screenshots for my weekly meetings

What do you dislike most about this product?

I have not seen it that successful with other ERPs maybe integration is bit off. maybe database monopoly with SAP

What recommendations would you give to someone considering this product?

Dont use it standalone, have it integrated with your ERP. volume of data would be needed for best usage. Have deep training

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Cons

  • Less Transparent
  • Less Friendly Negotiation

Naved A.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

SAP Commerce Cloud a fully embedded solut

Likeliness to Recommend

8 /10

What differentiates SAP Commerce Cloud from other similar products?

It can be pricing model pay per user which is cost effective

What is your favorite aspect of this product?

Support future growth features in commerce domain

What do you dislike most about this product?

Bit difficult to learn for under experienced

What recommendations would you give to someone considering this product?

Its worth going with and will help streamline your aspects to core

Pros

  • Reliable
  • Effective Service
  • Fair
  • Acts with Integrity

Most Popular SAP Commerce Cloud Comparisons

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